Red Wing - Circle Pines, MN

Left me bootless. Was told the boa lace system could be replaced by redwing if it were to ever break. It broke, and they are pushing the responsibility of warranty through boa on me. Part not in stock, and no timeline on when it will be. No effort in finding a resolve or getting me into a new pair of boots, no sorry, not even a discount on a new pair. It's a shame to have to find a new place to buy boots after wearing the brand for a decade.

I bought my first pair of redwings here November second of this year. I am a mobile diesel mechanic so I’m naturally hard on footwear. The first few days my boots were stiff as normal but broke in extremely nicely. By far the most comfortable boot I have ever worn. About a month later I wore a hole in the toe of the left boot and the right boot was not too far behind. (Not the boots fault, my line of work is just hard on all clothing and footwear) I called them this morning and asked them about their tough toe product and if it would seal up the hole. They said the product will seal it and prevent more wear in the future. They said they would like to see the boots to see how bad they were. So about 4 hours later I bring them into the store to have have looked at. They informed me they could repair them and I asked what the price would be and they said they would cover it. AMAZING customer service. And extremely informative about boots and sizing (cause of them I learned my previous boots were one size too big and that was causing my knee pain) I will only be buying my boots from this location. I highly recommend coming in and looking around.

💪🏾😎Taylor is dope! Great service right through the door! Greeted me with a smile! She helped me try on five different pairs of boots (even laced a couple of them for me and I didn’t even ask) Answered all of my questions. Gave small talk!🤙🏾Checked their system and double checked in back.🙏🏾🙏🏾🙏🏾 Thanks to her I found the right pair of boots for work tomorrow and saved all my money( with my work voucher and her expertise). My first time shopping here and I felt like I was talking to a friend. A+

I called to get my wife a replacement pair of boots (they last well but she walks a ton at work). They were able to look up the exact model and size she needs George said they don't have it in the shop, but he would call his trucks to see if they had it. 15 min later he called back that the boots were at the store waiting for me. Cean inviting store and friendly staff.